Xml based Framework for Contact Center Applications. - Nikolay A. Anisimov; Brian Galvin; Herbert Ristock (WEBIST (1), 2007)

XML-based multimodal interaction framework for contact center applications. - Nikolay A. Anisimov; Brian Galvin; Herbert Ristock (WWW, 2007)

Modeling and simulation of a pacing engine for proactive campaigns in contact center environment. - Nikolay Korolev; Herbert Ristock; Nikolay A. Anisimov (SpringSim, 2008)

On dynamic access control in Web 2.0 and beyond: Trends and technologies. - Igor Faynberg; Hui-Lan Lu; Herbert Ristock (Bell Labs Tech. J., 2011)

Parametric Forecasting and Stochastic Programming Models for Call-Center Workforce Scheduling. - Noah Gans; Haipeng Shen; Yong-Pin Zhou; Nikolay Korolev; Alan McCord; Herbert Ristock (Manuf. Serv. Oper. Manag., 2015)

Analysis of Pacing Algorithms for Proactive Chat Campaign. - Nikolay Korolev; Herbert Ristock (SpringSim, 2019)