Understanding natural language requirement descriptions for telecommunication services. - Yoshizumi Kobayashi; Hiroshi Enoki; Tadashi Ohta (ICTAI, 1995)

Elicitation of Network Service Specifications from Natural Language Descriptions at Various Viewpoints. - Yoshizumi Kobayashi; Hiroshi Enoki; Qianren Zhang; Tadashi Ohta; Nobuyoshi Terashima (Int. J. Artif. Intell. Tools, 1996)

Job allocation mechanism to support a call center: Multiagent approach based on market economic model. - Hiroshi Enoki; Yasuhiko Kitamura; Shoji Tatsumi; Shozo Kitamura (SMC, 2001)