ISPs' Service Quality and Customer Satisfaction in the Southern Region of Malaysia. - Uchenna Cyril Eze; Khong Sin Tan; Hishamuddin Bin Ismail; Yew Siang Poong (ACIS, 2008)

Factors Affecting Customer Retention Toward Internet Banking in Malaysia. - Hishamuddin Bin Ismail; Mohammad Fateh Ali Khan Panni (J. Inf. Knowl. Manag., 2009)

An explorative study of shopper-based salient e-servicescape attributes: A Means-End Chain approach. - Kim Piew Lai; Siong Choy Chong; Hishamuddin Bin Ismail; David Yoon Kin Tong (Int. J. Inf. Manag., 2014)

Exploring the effects of a non-interactive talking avatar on social presence, credibility, trust, and patronage intention in an e-commerce website. - Tze Wei Liew; Su-Mae Tan; Hishamuddin Bin Ismail (Hum. centric Comput. Inf. Sci., 2017)