CEO's Apology in Twitter: A Case Study of the Fake Beef Labeling Incident by E-Mart. - Jaram Park; Hoh Kim; Meeyoung Cha; Jaeseung Jeong 002 (SocInfo, 2011)

Managing Bad News in Social Media: A Case Study on Domino's Pizza Crisis. - Jaram Park; Meeyoung Cha; Hoh Kim; Jaeseung Jeong 002 (ICWSM, 2012)