What Makes a Review Voted? An Empirical Investigation of Review Voting in Online Review Systems. - Kevin K. Y. Kuan; Kai Lung Hui; Pattarawan Prasarnphanich; Hok-Yin Lai (J. Assoc. Inf. Syst., 2015)

I feel anxious! What should I do?: Deciphering the Motivations of Social Support Interaction in Parental Mutual-aid Community. - Jiajun Wang; Hok-Yin Lai (MISNC, 2024)

"PM！I want to sign up": Decoding Parental Decision-making in Educational S-commerce Community. - Jiajun Wang; Hok-Yin Lai; Kevin K. Y. Kuan (PACIS, 2024)