Service Contracts Based on Workflow Modeling. - Holger Schmidt 003 (DSOM, 2000)

Towards generic Service Management Concepts - A Service Model Based Approach. - Markus Garschhammer; Rainer Hauck; Heinz-Gerd Hegering; Bernhard Kempter; Igor Radisic; Harald Rölle; Holger Schmidt 003; Michael Langer; Michael Nerb (Integrated Network Management, 2001)

The MNM service model - Refined views on generic service management. - Markus Garschhammer; Rainer Hauck; Bernhard Kempter; Igor Radisic; Harald Rölle; Holger Schmidt 003 (J. Commun. Networks, 2001)

A case-driven methodology for applying the MNM service model. - Markus Garschhammer; Rainer Hauck; Heinz-Gerd Hegering; Bernhard Kempter; Igor Radisic; Harald Rölle; Holger Schmidt 003 (NOMS, 2002)

Entwurf von Service-Level-Agreements auf der Basis von Dienstprozessen. - Holger Schmidt 003 (Utz, 2005)