A service quality and success model for the information service industry. - Hollis T. Landrum; Victor R. Prybutok (Eur. J. Oper. Res., 2004)

A comparison of Magal's service quality instrument with SERVPERF. - Hollis T. Landrum; Victor R. Prybutok; Xiaoni Zhang (Inf. Manag., 2007)

Examining the Merits of Usefulness Versus Use in an Information Service Quality and Information System Success Web-Based Model. - Hollis T. Landrum; Victor R. Prybutok; David Strutton; Xiaoni Zhang (Inf. Resour. Manag. J., 2008)

Measuring IS System Service Quality with SERVQUAL: Users' Perceptions of Relative Importance of the Five SERVPERF Dimensions. - Hollis T. Landrum; Victor R. Prybutok; Xiaoni Zhang; Daniel A. Peak (Informing Sci. Int. J. an Emerg. Transdiscipl., 2009)

The moderating effect of occupation on the perception of information services quality and success. - Hollis T. Landrum; Victor R. Prybutok; Xiaoni Zhang (Comput. Ind. Eng., 2010)

Using importance ratings to create an information service quality measure. - Hollis T. Landrum; Victor R. Prybutok; Daniel A. Peak; Hong Qin 005 (Int. J. Serv. Stand., 2010)