Churn Reduction in the Wireless Industry. - Michael Mozer; Richard H. Wolniewicz; David B. Grimes; Eric Johnson; Howard Kaushansky (NIPS, 1999)

Predicting subscriber dissatisfaction and improving retention in the wireless telecommunications industry. - Michael C. Mozer; Richard H. Wolniewicz; David B. Grimes; Eric Johnson; Howard Kaushansky (IEEE Trans. Neural Networks Learn. Syst., 2000)