Omni-Channel Customer Experience (In)Consistency and Service Success: A Study Based on Polynomial Regression Analysis. - Wei Gao; Hua Fan 003 (J. Theor. Appl. Electron. Commer. Res., 2021)

How does (im)balanced acceptance of robots between customers and frontline employees affect hotels' service quality? - Hua Fan 003; Wei Gao; Bing Han (Comput. Hum. Behav., 2022)