Making Customer-Centered Design Work for Teams. - Karen Holtzblatt; Hugh R. Beyer (Commun. ACM, 1993)

Calling Down the Lightning. - Hugh R. Beyer; Karen Holtzblatt (IEEE Softw., 1994)

Contextual techniques: handling the organization. - Karen Holtzblatt; Hugh R. Beyer (CHI 95 Conference Companion, 1995)

Contextual design: using customer work models to drive system design (abstract). - Karen Holtzblatt; Hugh R. Beyer (CHI 95 Conference Companion, 1995)

Apprenticing with the Customer. - Hugh R. Beyer; Karen Holtzblatt (Commun. ACM, 1995)

Requirements Gathering: The Human Factors - Introduction to the Special Section. - Karen Holtzblatt; Hugh R. Beyer (Commun. ACM, 1995)

Getting started with contextual techniques. - Karen Holtzblatt; Hugh R. Beyer (CHI Conference Companion, 1996)

Contextual design: using customer work models to drive systems design. - Karen Holtzblatt; Hugh R. Beyer (CHI Conference Companion, 1996)

Contextual techniques starter kit. - Hugh R. Beyer; Karen Holtzblatt (Interactions, 1996)

SIG on Contextual Techniques: Seeing Design Implications in Data. - Karen Holtzblatt; Hugh R. Beyer (CHI Extended Abstracts, 1997)

Getting Started on a Contextual Project. - Karen Holtzblatt; Hugh R. Beyer (CHI Extended Abstracts, 1997)

Contextual design - defining customer-centered systems. - Hugh R. Beyer; Karen Holtzblatt (Kaufmann, 1998)

SIG on contextual techniques: real life experience with contextual techniques. - Karen Holtzblatt; Hugh R. Beyer (CHI Conference Summary, 1998)

Contextual design. - Hugh R. Beyer; Karen Holtzblatt (Interactions, 1999)

Contextual design for creating new design concepts. - Karen Holtzblatt; Hugh R. Beyer (CHI Extended Abstracts, 2000)

Usability in practice: field methods evolution and revolution. - Dennis R. Wixon; Judy Ramey; Karen Holtzblatt; Hugh R. Beyer; JoAnn T. Hackos; Stephanie Rosenbaum; Colleen Page; Sari A. Laakso; Karri-Pekka Laakso (CHI Extended Abstracts, 2002)

A tool supporting capture and analysis of field research data using the contextual design methodology. - Karen Holtzblatt; Hugh R. Beyer (CHI Extended Abstracts, 2003)

An Agile Customer-Centered Method: Rapid Contextual Design. - Hugh R. Beyer; Karen Holtzblatt; Lisa Baker (XP/Agile Universe, 2004)

User-Centered Agile Methods - Hugh R. Beyer (Morgan & Claypool Publishers, 2010)

Contextual Design: Evolved - Karen Holtzblatt; Hugh R. Beyer (Morgan & Claypool Publishers, 2014)