Conceptual Framework for Benchmarking Web Storefronts of Internet Retailers. - Hui-Kun Neo; Gek-Woo Tan (PACIS, 2001)

An Empirical Study of Web Browsing Behaviour: Towards an Effective Website Design. - Kwok-Kee Wei; Gek-Woo Tan; Hui-Kun Neo (PACIS, 2004)