OlaMind: Towards Human-Like and Hallucination-Safe Customer Service for Retrieval-Augmented Dialogue. - Tianhong Gao; Jundong Shen; Bei Shi; Jiapeng Wang; Ying Ju; Junfeng Yao; Jiao Ran; Yong Zhang; Lin Dong; Huiyu Yu; Tingting Ye (CoRR, 2025)