The Diseconomies of Queue Pooling: An Empirical Investigation of Emergency Department Length of Stay. - Hummy Song; Anita L. Tucker; Karen L. Murrell (Manag. Sci., 2015)

Performance Improvement in Health Care Organizations. - Hummy Song; Anita L. Tucker (Found. Trends Technol. Inf. Oper. Manag., 2016)

Closing the Productivity Gap: Improving Worker Productivity Through Public Relative Performance Feedback and Validation of Best Practices. - Hummy Song; Anita L. Tucker; Karen L. Murrell; David R. Vinson (Manag. Sci., 2018)

Capacity Pooling in Hospitals: The Hidden Consequences of Off-Service Placement. - Hummy Song; Anita L. Tucker; Ryan Graue; Sarah Moravick; Julius J. Yang (Manag. Sci., 2020)

Pooling Queues with Strategic Servers: The Effects of Customer Ownership. - Mor Armony; Guillaume Roels; Hummy Song (Oper. Res., 2021)

Time Is the Wisest Counselor of All: The Value of Provider-Patient Engagement Length in Home Healthcare. - Hummy Song; Elena Andreyeva; Guy David (Manag. Sci., 2022)

"I Quit": Schedule Volatility as a Driver of Voluntary Employee Turnover. - Alon Bergman; Guy David; Hummy Song (Manuf. Serv. Oper. Manag., 2023)

The Spillover Effects of Capacity Pooling in Hospitals. - Jong Myeong Lim; Hummy Song; Julius J. Yang (Manag. Sci., 2024)

Queue Configurations and Operational Performance: An Interplay Between Customer Ownership and Queue Length Awareness. - Hummy Song; Mor Armony; Guillaume Roels (Manuf. Serv. Oper. Manag., 2024)