The Development of a Commercial "Shrink-Wrapped Application" to Safety Integrity Level 2: The DUST-EXPERTTM Story. - Tim Clement; Ian Cottam; Peter K. D. Froome; Claire Jones (SAFECOMP, 1999)

A Local Government CRM Maturity Model: a component in the transformational change of UK councils. - Ian Cottam; Peter Kawalek; Duncan R. Shaw (AMCIS, 2004)