Mining the Customer's Voice and Patent Data for Strategic Product Quality Function Deployment. - Amy J. C. Trappey; Charles V. Trappey; Chin-Yuan Fan; Ian J. Y. Lee (TE, 2017)

Consumer driven product technology function deployment using social media and patent mining. - Amy J. C. Trappey; Charles V. Trappey; Chin-Yuan Fan; Ian J. Y. Lee (Adv. Eng. Informatics, 2018)