Administrative Burden in Digital Self-service: An Empirical Study About Citizens in Need of Financial Assistance. - Ida Heggertveit; Ida Lindgren; Christian Østergaard Madsen; Sara Hofmann (ePart, 2022)

Exploring Citizens' Channel Behavior in Benefit Application: Empirical Examples from Norwegian Welfare Services. - Ida Lindgren; Christian Østergaard Madsen; Hanne Höglund Rydén; Ida Heggertveit (ICEGOV, 2022)

Narratives of Reality: Administrative Burdens and Workarounds in Digital Self-Services. - Ida Heggertveit; Hanne Höglund Sara-Maria Rydén (AMCIS, 2024)

What Public Services are Suitable for Digitalization? - A Classification of Public Service Characteristics. - Ida Lindgren; Christian Østergaard Madsen; Hanne Höglund Rydén; Ida Heggertveit; Sara Hofmann; Øystein Sæbø (EGOV, 2024)

Navigating Privacy Regulations: Administrative Burden of Digital Self-Services for Vulnerable Citizens. - Ida Heggertveit (ePart, 2024)

Mitigating Administrative Burdens: Understanding the Role of Intermediaries in Co-producing Digital Self-services. - Hanne Höglund Rydén; Sara Hofmann; Luiz Henrique Alonso de Andrade; Ida Heggertveit (ePart, 2024)