Unveiling the Invisible: Caseworkers' Data Work in a Public Welfare Organization. - Ilaria Crivellari; Johanne Svanes Oskarsen; Charlotte Husom Grøder (EGOV, 2024)

Socially Sustainable Digital Transformation in the Public Sector: a Systematic Literature Review. - Ilaria Crivellari; Charlotte Husom Grøder; Elena Parmiggiani; Stine Thordarson Moltubakk; Lene Elisabeth Bertheussen (HICSS, 2024)

Beyond the Digital Divide: Exploring Immigrants' Pathways to Digital Citizenship. - Ilaria Crivellari; Ilias O. Pappas (ICIS, 2024)

Immigrants' Perceptions Towards Using Generative AI Conversational Agents to Bridge Administrative Literacy. - Ilaria Crivellari; Aya Rizk (EGOV, 2025)