Methodology for measuring the digital capability of local governments. - Ingmar Pappel; Ingrid Pappel (ICEGOV, 2011)

Conception and activity directions for training and science centre supporting development of Estonian e-state technologies. - Ingrid Pappel; Ingmar Pappel; Monika Saarmann (ICEGOV, 2011)

The Design of the Estonian Governmental Document Exchange Classification Framework. - Dirk Draheim; Kaarel Koosapoeg; Mihkel Lauk; Ingrid Pappel; Ingmar Pappel; Jaak Tepandi (EGOVIS, 2016)

An Overview of Digital Signing and the Influencing Factors in Estonian Local Governments. - Sigrid Felt; Ingmar Pappel; Ingrid Pappel (FDSE, 2016)

Driving Forces and Design of the TTÜ e-Governance Technologies and Services Master's Program. - Ingrid Pappel; Karin Oolu; Ingmar Pappel; Dirk Draheim (EGOVIS, 2017)

The Potential of the Estonian e-Governance Infrastructure in Supporting Displaced Estonian Residents. - Lörinc Thurnay; Benjamin Klasche; Katrin Nyman-Metcalf; Ingrid Pappel; Dirk Draheim (EGOVIS, 2017)

The Digital Archiving Process in Estonia - Assessment and Future Perspectives. - Ingrid Pappel; Karin Oolu; Koit Saarevet; Mihkel Lauk; Dirk Draheim (FDSE, 2017)

Key Success Factors in Introducing National e-Identification Systems. - Valentyna Tsap; Ingrid Pappel; Dirk Draheim (FDSE, 2017)

Systematic Digital Signing in Estonian e-Government Processes - Influencing Factors, Technologies, Change Management. - Ingrid Pappel; Ingmar Pappel; Jaak Tepandi; Dirk Draheim (Trans. Large Scale Data Knowl. Centered Syst., 2017)

The Data Quality Framework for the Estonian Public Sector and Its Evaluation - Establishing a Systematic Process-Oriented Viewpoint on Cross-Organizational Data Quality. - Jaak Tepandi; Mihkel Lauk; Janar Linros; Priit Raspel; Gunnar Piho; Ingrid Pappel; Dirk Draheim (Trans. Large Scale Data Knowl. Centered Syst., 2017)

Exploring e-Services Development in Local Government Authorities by Means of Electronic Document Management Systems. - Ingrid Pappel; Valentyna Tsap; Ingmar Pappel; Dirk Draheim (EGOSE, 2018)

Key Factors in Coping with Large-Scale Security Vulnerabilities in the eID Field. - Silvia Lips; Ingrid Pappel; Valentyna Tsap; Dirk Draheim (EGOVIS, 2018)

Implementation of Information Security in the EU Information Systems - An Estonian Case Study. - Maris Järvsoo; Alexander Norta; Valentyna Tsap; Ingrid Pappel; Dirk Draheim (I3E, 2018)

E-Residency as a Nation Branding Case. - Margarita Kimmo; Ingrid Pappel; Dirk Draheim (ICEGOV, 2018)

On the Systematic Exploitation of the Estonian Data Exchange Layer X-Road for Strengthening Public-Private Partnerships. - Karoline Paide; Ingrid Pappel; Heiko Vainsalu; Dirk Draheim (ICEGOV, 2018)

The Impact of the Single Digital Gateway Regulation from the Citizens' Perspective. - Rakshya Bhattarai; Ingrid Pappel; Heiko Vainsalu; Sadok Ben Yahia; Dirk Draheim (CENTERIS/ProjMAN/HCist, 2019)

Stage Models for Moving from E-Government to Smart Government. - Florian Lemke; Kuldar Taveter; Regina Erlenheim; Ingrid Pappel; Dirk Draheim; Marijn Janssen (EGOSE, 2019)

Designing Effective Chatbot Solutions for the Public Sector: A Case Study from Ukraine. - Yulia Petriv; Regina Erlenheim; Valentyna Tsap; Ingrid Pappel; Dirk Draheim (EGOSE, 2019)

Designing an Effective Long-Term Identity Management Strategy for a Mature e-State. - Silvia Lips; Krista Aas; Ingrid Pappel; Dirk Draheim (EGOVIS, 2019)

Factors Affecting e-ID Public Acceptance: A Literature Review. - Valentyna Tsap; Ingrid Pappel; Dirk Draheim (EGOVIS, 2019)

Aspects of Personal Data Protection from State and Citizen Perspectives - Case of Georgia. - Mariam Tsulukidze; Katrin Nyman-Metcalf; Valentyna Tsap; Ingrid Pappel; Dirk Draheim (I3E, 2019)

A Framework for the Adoption of Blockchain Technology in Healthcare Information Management Systems: A Case Study of Nigeria. - Irene Azogu; Alex Norta; Ingrid Pappel; Justin Longo; Dirk Draheim (ICEGOV, 2019)

On Existing Trends towards Creation of a Holistic Socio-technical Approach to e-Governance. - Alexander Kosenkov; Ingrid Pappel; Dirk Draheim (ICEGOV, 2019)

The Private Sector's Role in e-Government from a Legal Perspective. - Kaisa Lõhmus; Katrin Nyman-Metcalf; Rozha K. Ahmed; Ingrid Pappel; Dirk Draheim (ICICT (2), 2019)

A Knowledge Map for ICT Integration in the Silver Economy. - Sidra Azmat Butt; Emna A. Elhadjamor; Ingrid Pappel; Enn Õunapuu; Dirk Draheim (CENTERIS/ProjMAN/HCist, 2020)

Automatization of Cross-Border Customs Declaration: Potential and Challenges - A Case Study of the Estonian Customs Authority. - Markko Liutkevicius; Karl Ivory Pappel; Sidra Azmat Butt; Ingrid Pappel (EGOV, 2020)

On the Narratives and Background Narratives of e-Government. - Dirk Draheim; Ingrid Pappel; Mihkel Lauk; Keegan McBride; Yuri Misnikov; Takehiko Nagumo; Florian Lemke; Florian Hartleb (HICSS, 2020)

Enhancement of the e-Invoicing Systems by Increasing the Efficiency of Workflows via Disruptive Technologies. - Hiruni Gunaratne; Ingrid Pappel (CoRR, 2020)

Educating Future Digital Leaders: Developing e-Governance Curriculum in Estonia and Ukraine. - Nataliia Morze; Rusudan Makhachashvili; Gvantsa Mosiashvili; Ingrid Pappel (DHW, 2021)

A Legal Framework for Digital Transformation: A Proposal Based on a Comparative Case Study. - Rozha K. Ahmed; Khder H. Muhammed; Awat O. Qadir; Soran I. Arif; Silvia Lips; Katrin Nyman-Metcalf; Ingrid Pappel; Dirk Draheim (EGOVIS, 2021)

A Historical Analysis on Interoperability in Estonian Data Exchange Architecture: Perspectives from the Past and for the Future. - Eric Blake Jackson; Richard Dreyling; Ingrid Pappel (ICEGOV, 2021)

Overcoming Challenges in the Silver Economy by Connecting Services in the Silver Hub: The tool to provide the basis for the Innovative Solutions. - Taivo Kangilaski; Sidra Azmat Butt; Ingrid Pappel; Erik Kangilaski (ICEGOV, 2021)

Bringing Innovation Towards Efficient Policy-making in ICT-enabled Service Provision for Senior Citizens. - Merilin Liutkevicius; Teona Gelashvili; Ingrid Pappel (ICEGOV, 2021)

Social, Legal, and Technical Considerations for Machine Learning and Artificial Intelligence Systems in Government. - Richard Dreyling; Eric Blake Jackson; Tanel Tammet; Alena Labanava; Ingrid Pappel (ICEIS (1), 2021)

Maturity Model for Automatization of Service Provision and Decision-Making Processes in Municipalities. - Ingmar Pappel; Teona Gelashvili; Ingrid Pappel (ICICT (3), 2021)

The e-LocGov Model for Introducing e-Governance into Local Governments: An Estonian Case Study. - Ingrid Pappel; Valentyna Tsap; Dirk Draheim (IEEE Trans. Emerg. Top. Comput., 2021)

E-Court System Evaluation through the User's Perspective: Applying the End-User Computing Satisfaction (EUCS) Model. - Rozha K. Ahmed; Omer Ahmed; Ingrid Pappel; Dirk Draheim (DG.O, 2022)

Artificial Intelligence Use in e-Government Services: A Systematic Interdisciplinary Literature Review. - Richard Michael Dreyling; Tanel Tammet; Ingrid Pappel (FDSE (CCIS Volume), 2022)

Capacity Building in Government: Towards Developing a Standard for a Functional Specialist in AI for Public Services. - Alena Labanava; Richard Michael Dreyling; Marzia Mortati; Innar Liiv; Ingrid Pappel (FDSE (CCIS Volume), 2022)

The Role of Digital Transformation in Fostering Transparency: An e-Court System Case Study. - Rozha K. Ahmed; Omer Ahmed; Ingrid Pappel; Aleksander Reitsakas; Dirk Draheim (I3E, 2022)

Exploring EU e-Delivery Integration for Enabling Interregional Innovation through the SilverHub Platform. - Eric Blake Jackson; Petteri Kivimäki; Ingrid Pappel; Sadok Ben Yahia (DG.O, 2023)

Digital Transformation Insights from an AI Solution in Search of a Problem. - Richard Michael Dreyling; Tanel Tammet; Ingrid Pappel (FDSE, 2023)

Exploring the Functionalities and Evaluation of the Digital Silver Hub: A Collaborative Platform for Innovative Solutions in the Silver Economy. - Sidra Azmat Butt; Ingrid Pappel; Dirk Draheim (ICEGOV, 2023)

e-Governance education for sustainable development: prioritising sustainable development goals and building capabilities to drive progress. - Alena Labanava; Innar Liiv; Ingrid Pappel (ICEGOV, 2023)

A Digital Collaborative Platform for the Silver Economy: Functionalities Required by Stakeholders in a Multinational Baltic Sea Region Project. - Sidra Azmat Butt; Shweta Suran; Ingrid Pappel; Michael Smærup; Robert Krimmer; Dirk Draheim (Digit. Gov. Res. Pract., 2023)

Technology Push in AI-Enabled Services: How to Master Technology Integration in Case of Bürokratt. - Richard Michael Dreyling; Tanel Tammet; Ingrid Pappel (SN Comput. Sci., 2024)

LLM-Augmented Curriculum Design: A Framework for Curriculum Innovation in Digital Public Infrastructure Education. - Josephine Lusi; Anastasija Nikiforova; Ingrid Pappel (HCI (13), 2025)

Correction: Navigating the AI revolution: challenges and opportunities for integrating emerging technologies into knowledge management systems. Systematic literature review. - Teona Gelashvili-Luik; Peeter Vihma; Ingrid Pappel (Frontiers Artif. Intell., 2025)

Navigating the AI revolution: challenges and opportunities for integrating emerging technologies into knowledge management systems. Systematic literature review. - Teona Gelashvili; Peeter Vihma; Ingrid Pappel (Frontiers Artif. Intell., 2025)