Towards Human-Centric Digital Services: A Development Framework. - Dragana Slavic; David Romero 001; Giuditta Pezzotta; Ugljesa Marjanovic; Borislav Savkovic; Ioan Alexandru Popan; Slavko Rakic (APMS (5), 2024)

Leveraging Sentiment Analysis and Reporting for Re-designing Business Processes Using Large Language Models: A SentiProMo Case Study in Airline Check-In Processes. - Selver Softic; Egon Lüftenegger; Daniel Resanovic; Safet Softic; Ioan Alexandru Popan (APMS (4), 2024)