Confusion Matrix Analysis for NPS. - Ioannis Markoulidakis; George Kopsiaftis; Ioannis Rallis; Ioannis Georgoulas; Anastasios D. Doulamis; Nikolaos Doulamis (PCI, 2020)

A novel classification method for customer experience survey analysis. - Ioannis Rallis; Ioannis Markoulidakis; Ioannis Georgoulas; George Kopsiaftis (PETRA, 2020)

Application Programming Interface for a Customer Experience Analysis Tool. - George Kopsiaftis; Ioannis Georgoulas; Ioannis Rallis; Ioannis Markoulidakis; Kostis E. Tzanettis; Michael Sfakianos; Nikolaos Doulamis (NiDS, 2021)

Multi-Class Confusion Matrix Reduction method and its application on Net Promoter Score classification problem. - Ioannis Markoulidakis; George Kopsiaftis; Ioannis Rallis; Ioannis Georgoulas (PETRA, 2021)

Interpretation of net promoter score attributes using explainable AI. - Ioannis Rallis; Yannis Markoulidakis; Ioannis Georgoulas; George Kopsiaftis; Maria Kaselimi; Nikolaos D. Doulamis; Anastasios D. Doulamis (PETRA, 2022)

IKAROS: a UAV-based integrated system for monitoring road defects and managing vehicle traffic and emergencies on road transport networks. - George Kopsiaftis; Iason Katsamenis; Ioannis Rallis; Nikolaos Bakalos; Charalampos Zafeiropoulos; Ioannis Georgoulas; Ioannis Kourtis; Ioannis Kavouras; Ioannis Markoulidakis; Eleni Eirini Karolou; Kyriaki Chiona; Panagiotis Panetsos; et al. (PETRA, 2024)