Exploiting XML technologies for intelligent document routing. - Isaac K. Cheng; Savitha Srinivasan; Neil H. Boyette (ACM Symposium on Document Engineering, 2005)

Towards a Low-Cost High-Quality Service Call Architecture. - Isaac K. Cheng; Neil H. Boyette; Vikas Krishna (IEEE SCC, 2006)

Towards Scaleable and Adaptive Document Routing Services. - Deepak Ramachandran; Neil H. Boyette; Isaac K. Cheng; Vikas Krishna; Savitha Srinivasan (IEEE SCC, 2006)

Towards and Agile Service System for a Global Call Center. - Isaac K. Cheng; Vikas Krishna; Neil H. Boyette; Joel Bethea (BPSC, 2007)

A Model and Rule Driven Approach to Service Integration with Eclipse Modeling Framework. - Isaac K. Cheng; Neil H. Boyette; Joel Bethea; Vikas Krishna (ICSOC, 2007)

The pursuit of value co-creation: Engineering service applications to achieve customer satisfaction. - Yolanda A. Rankin; Neil H. Boyette; Isaac K. Cheng; Vikas Krishna (SOLI, 2009)

The Strategic IP Insight Platform (SIIP): A Foundation for Discovery. - Ana Lelescu; Bryan Langston; Eric Louie; Isaac K. Cheng; Jacques J. Labrie; John Colino; Laura Anderson; Linda Kato; Ying Chen 001 (SRII Global Conference, 2014)