How Advances of ICT will Impact on Service Systems and on the Delivering of Product-Related Services. - Mario Rapaccini; Isabella Porcelli (APMS, 2013)

Applying discrete event simulation to the design of a service delivery system in the aerospace industry: a case study. - Filippo Visintin; Isabella Porcelli; Andrea Ghini (J. Intell. Manuf., 2014)