Value-driven IT service portfolio selection under uncertainty. - J. Augusto Oliveira; Jacques Philippe Sauvé; Antão Moura; Magno Queiroz; Claudio Bartolini; Marianne Hickey (NOMS, 2010)

A business-driven IT services improvement model. - Alberto Sampaio Lima; José Neuman de Souza; Arthur de Castro Callado; J. Augusto Oliveira; Jacques Philippe Sauvé; Antão Moura (Integrated Network Management, 2011)