Managing Customer Relationships through Mobile Medium - Underlying Issues and Opportunities. - Jaakko Sinisalo; Jari Salo 001; Heikki Karjaluoto; Matti Leppäniemi (HICSS, 2006)

Mobile customer relationship management: underlying issues and challenges. - Jaakko Sinisalo; Jari Salo 001; Heikki Karjaluoto; Matti Leppäniemi (Bus. Process. Manag. J., 2007)

Barriers to the use of mobile sales force automation systems: a salesperson's perspective. - Jaakko Sinisalo; Heikki Karjaluoto; Saila Saraniemi (J. Syst. Inf. Technol., 2015)