Human versus virtual moments: a proposed theoretical framework for understanding their implications in the workplace. - Jon Blue; Mark A. Serva; Jack Baroudi; John Benamati (CPR, 2009)

Clarifying the Integration of Trust and TAM in E-Commerce Environments: Implications for Systems Design and Management. - John Benamati; Mark A. Fuller; Mark A. Serva; Jack Baroudi (IEEE Trans. Engineering Management, 2010)

"In times of stress, be bold and valiant": a preliminary exploration of the psychosocial and physiological measures of stress and suggestions for future MIS research. - Mark A. Serva; John Benamati; Jon Blue; Jack Baroudi (CPR, 2011)