IT service management: academic programs face the issues of globalization. - Stuart Diaz Galup; Sue A. Conger; Ronald Dattero; Anthony Orr; Ron Palmer; Jack Probst; Paul Kontogiorgis (CPR, 2007)

AMCIS 2007 Panel on IT Service Management: IT Service Management in the IS Curriculum. - John C. Beachboard; Sue A. Conger; Stuart Diaz Galup; Alex Hernandez; Jack Probst; Ramesh Venkataraman (Commun. Assoc. Inf. Syst., 2007)

Market Potential for ITSM Graduates: A Survey. - Sue A. Conger; Ramesh Venkataraman; Alex Hernandez; Jack Probst (Inf. Syst. Manag., 2009)

Knowledge Management in ITSM: Applying the DIKW Model. - Sue A. Conger; Jack Probst (Engineering and Management of IT-based Service Systems, 2014)