Pushing All The Right Buttons: Lessons From Two Case Studies of Touch-screen Kiosks. - David B. Martin 001; Jacki O'Neill; Richard Varey; David Wastell (INTERACT, 1999)

Working hard in the 'office': an ethnomethodological study of on-line workshops. - Jacki O'Neill; David B. Martin 001; Hasan Al-Matrouk; David Wastell (CSCL, 2002)

An investigation into the support of on-line distributed event-based networking : ethnomethodological analysis and requirements elicitation. - Jacki O'Neill (2002)

Text chat in action. - Jacki O'Neill; David B. Martin 001 (GROUP, 2003)

Representations Can Be Good Enough. - Jacki O'Neill; Stefania Castellani; Antonietta Grasso; Frédéric Roulland; Peter Tolmie (ECSCW, 2005)

Timing in the art of integration: 'that's how the bastille got stormed'. - David B. Martin 001; Mark Rouncefield; Jacki O'Neill; Mark Hartswood; David Randall 001 (GROUP, 2005)

Using Real-Life Troubleshooting Interactions to Inform Self-assistance Design. - Jacki O'Neill; Antonietta Grasso; Stefania Castellani; Peter Tolmie (INTERACT, 2005)

Total Cost of Ownership: Issues around Reducing Cost of Support in a Manufacturing Organization Case. - Stefania Castellani; Antonietta Grasso; Jacki O'Neill; Peter Tolmie (CEC Workshops, 2005)

The practical indispensability of articulation work to immediate and remote help-giving. - Andy Crabtree; Jacki O'Neill; Peter Tolmie; Stefania Castellani; Tommaso Colombino; Antonietta Grasso (CSCW, 2006)

Query Reformulation and Refinement Using NLP-Based Sentence Clustering. - Frédéric Roulland; Aaron N. Kaplan; Stefania Castellani; Claude Roux; Antonietta Grasso; Karin Pettersson; Jacki O'Neill (ECIR, 2007)

Asymmetrical collaboration in print shop-customer relationships. - Jacki O'Neill; David B. Martin 001; Tommaso Colombino; Jennifer Watts-Perotti; Mary Ann Sprague; Geoffrey J. Woolfe (ECSCW, 2007)

How Can I Help You? Call Centres, Classification Work and Coordination. - David B. Martin 001; Jacki O'Neill; David Randall 001; Mark Rouncefield (Comput. Support. Cooperative Work., 2007)

Aesthetics, digital technology and collaboration. - Tommaso Colombino; Antonietta Grasso; David B. Martin 001; Jacki O'Neill; John Bowers 001 (BCS HCI (2), 2008)

'Colour, it's just a constant problem': an examination of practice, infrastructure and workflow in colour printing. - David B. Martin 001; Jacki O'Neill; Tommaso Colombino; Frédéric Roulland; Jutta Willamowski (COOP, 2008)

Colour management is a socio-technical problem. - Jacki O'Neill; David B. Martin 001; Tommaso Colombino; Frédéric Roulland; Jutta Willamowski (CSCW, 2008)

'Talking about (my) Generation': Creativity, Practice, Technology & Talk. - David B. Martin 001; Jacki O'Neill; Dave W. Randall 001 (ECSCW, 2009)

Query Suggestion for On-Device Troubleshooting. - Frédéric Roulland; Stefania Castellani; Ye Deng 004; Antonietta Grasso; Jacki O'Neill (INTERACT (2), 2009)

Designing for Diagnosing: Introduction to the Special Issue on Diagnostic Work. - Monika Büscher; Jacki O'Neill; John Rooksby (Comput. Support. Cooperative Work., 2009)

Designing Technology as an Embedded Resource for Troubleshooting. - Stefania Castellani; Antonietta Grasso; Jacki O'Neill; Frédéric Roulland (Comput. Support. Cooperative Work., 2009)

Event Extraction for Legal Case Building and Reasoning. - Nikolaos Lagos; Frédérique Segond; Stefania Castellani; Jacki O'Neill (IIP, 2010)

A new tangible user interface for machine learning document review. - Caroline Privault; Jacki O'Neill; Victor Ciriza; Jean-Michel Renders (Artif. Intell. Law, 2010)

The times they are a-changin': mobile payments in india. - Deepti Kumar; David B. Martin 001; Jacki O'Neill (CHI, 2011)

When a little knowledge isn't a dangerous thing. - Jacki O'Neill; David B. Martin 001; Tommaso Colombino; Antonietta Grasso (CHI, 2011)

From ethnographic study to mixed reality: a remote collaborative troubleshooting system. - Jacki O'Neill; Stefania Castellani; Frédéric Roulland; Nicolas Hairon; Cornell Juliano; Liwei Dai (CSCW, 2011)

Mixed reality for supporting office devices troubleshooting. - Frédéric Roulland; Stefania Castellani; Pascal Valobra; Victor Ciriza; Jacki O'Neill; Ye Deng 004 (VR, 2011)

Form digitization in BPO: from outsourcing to crowdsourcing? - Jacki O'Neill; Shourya Roy; Antonietta Grasso; David B. Martin 001 (CHI, 2013)

Relationship-Based Business Process Crowdsourcing? - Jacki O'Neill; David B. Martin 001 (INTERACT (4), 2013)

Ethnography in Parallel. - Rinku Gajera; Jacki O'Neill (COOP, 2014)

Being a turker. - David B. Martin 001; Benjamin V. Hanrahan; Jacki O'Neill; Neha Gupta 004 (CSCW, 2014)

Turk-Life in India. - Neha Gupta 004; David B. Martin 001; Benjamin V. Hanrahan; Jacki O'Neill (GROUP, 2014)

KrishiPustak: A Social Networking System for Low-Literate Farmers. - Nakull Gupta; Indrani Medhi-Thies; Pedro Ferreira; Jacki O'Neill; Edward Cutrell (CSCW Companion, 2015)

Revisiting CGNet Swara and its impact in rural India. - M. Marathe 001; Jacki O'Neill; Paromita Pain; William Thies (ICTD, 2015)

Blended Learning in Indian Colleges with Massively Empowered Classroom. - Edward Cutrell; Jacki O'Neill; Srinath Bala; B. Nitish; Andrew Cross; Nakull Gupta; Viraj Kumar; William Thies (L@S, 2015)

Source Effects in Online Education. - Nakull Gupta; Jacki O'Neill; Andrew Cross; Edward Cutrell; William Thies (L@S, 2015)

Sociality, Tempo & Flow: Learning from Namibian Ridesharing. - Joseph Kasera; Jacki O'Neill; Nicola J. Bidwell (AfriCHI, 2016)

Peer-to-peer in the Workplace: A View from the Road. - Syed Ishtiaque Ahmed; Nicola J. Bidwell; Himanshu Zade; Srihari H. Muralidhar; Anupama Dhareshwar; Baneen Karachiwala; Cedrick N. Tandong; Jacki O'Neill (CHI, 2016)

Does the Sharing Economy do any Good? - Tawanna R. Dillahunt; Airi Lampinen; Jacki O'Neill; Loren G. Terveen; Cory Kendrick (CSCW Companion, 2016)

Algorithms at Work: Empirical Diversity, Analytic Vocabularies, Design Implications. - Susann Wagenknecht; Min Kyung Lee; Caitlin Lustig; Jacki O'Neill; Himanshu Zade (CSCW Companion, 2016)

Design Illustrations to Make Adoption of Ola Technology More Beneficial for Indian Auto-Rickshaw Drivers. - Himanshu Zade; Jacki O'Neill (CSCW Companion, 2016)

ICT-Enabled Grievance Redressal in Central India: A Comparative Analysis. - M. Marathe 001; Jacki O'Neill; Paromita Pain; William Thies (ICTD, 2016)

The Increasing Sophistication of Mobile Media Sharing in Lower-Middle-Class Bangalore. - Jacki O'Neill; Kentaro Toyama; Jay Chen; Berthel Tate; Aysha Siddique (ICTD, 2016)

Turking in a Global Labour Market. - David B. Martin 001; Jacki O'Neill; Neha Gupta 004; Benjamin V. Hanrahan (Comput. Support. Cooperative Work., 2016)

Prayana: A Journey Towards Financial Inclusion. - Apurv Mehra; Sambhav Satija; Jacki O'Neill (ICTD, 2017)

How Do You Want Your Chatbot? An Exploratory Wizard-of-Oz Study with Young, Urban Indians. - Indrani Medhi-Thies; Nandita Menon; Sneha Magapu; Manisha Subramony; Jacki O'Neill (INTERACT (1), 2017)

Working Digital Money into a Cash Economy: The Collaborative Work of Loan Payment. - Jacki O'Neill; Anupama Dhareshwar; Srihari H. Muralidhar (Comput. Support. Cooperative Work., 2017)

Prayana: Intermediated Financial Management in Resource-Constrained Settings. - Apurv Mehra; Srihari H. Muralidhar; Sambhav Satija; Anupama Dhareshwar; Jacki O'Neill (CHI, 2018)

Prayana: Intermediated Financial Management in Resource-Constrained Settings. - Apurv Mehra; Udayan Tandon; Sambhav Satija; Jacki O'Neill (CHI Extended Abstracts, 2018)

Solidarity Across Borders: Navigating Intersections Towards Equity and Inclusion. - Michaelanne Dye; Neha Kumar 001; Ari Schlesinger; Marisol Wong-Villacres; Morgan G. Ames; Rajesh Veeraraghavan; Jacki O'Neill; Joyojeet Pal; Mary L. Gray (CSCW Companion, 2018)

'We can go anywhere': Understanding Independence through a Case Study of Ride-hailing Use by People with Visual Impairments in metropolitan India. - Vaishnav Kameswaran; Jatin Gupta; Joyojeet Pal; Sile O'Modhrain; Tiffany C. Veinot; Robin Brewer; Aakanksha Parameshwar; Vidhya Y; Jacki O'Neill (Proc. ACM Hum. Comput. Interact., 2018)

Digitizing Monetary Ecologies: Intended and Unintended Consequences of Introducing a Financial Management App in a Low-Resource Setting. - Srihari Hulikal Muralidhar; Claus Bossen; Apurv Mehra; Jacki O'Neill (Proc. ACM Hum. Comput. Interact., 2018)

Talking about Chat at Work in the Global South: An Ethnographic Study of Chat Use in India and Kenya. - Moira McGregor; Nicola J. Bidwell; Vidya Sarangapani; Jonathan Appavoo; Jacki O'Neill (CHI, 2019)

Designing a financial management smartphone app for users with mixed literacies. - Udayan Tandon; Lavanya Siri; Apurv Mehra; Jacki O'Neill (ICTD, 2019)

Rethinking Financial Inclusion: from Access to Autonomy. - Srihari Hulikal Muralidhar; Claus Bossen; Jacki O'Neill (Comput. Support. Cooperative Work., 2019)

Rethinking MOOCs: The Promises for Better Education in India. - David Nemer; Jacki O'Neill (Int. J. Inf. Commun. Technol. Hum. Dev., 2019)

Making Chat at Home in the Hospital: Exploring Chat Use by Nurses. - Naveena Karusala; Ding Wang; Jacki O'Neill (CHI, 2020)

Please Call the Specialism: Using WeChat to Support Patient Care in China. - Ding Wang; Santosh D. Kale; Jacki O'Neill (CHI, 2020)

The Unbearable Modernity of Mobile Money. - Ishita Ghosh; Jacki O'Neill (Comput. Support. Cooperative Work., 2020)

Platformisation of Digital Financial Services (DFS): The Journey of DFS in the Global North and Global South. - Pranjal Jain; Alex Jordan Blandin; Jacki O'Neill; Mark J. Perry; Samia Ibtasam; Suleman Shahid; Beni Chugh; David Sullivan; Heloisa Candello; James Pomeroy; Rajat Jain; Robert Dowd; et al. (CHI Extended Abstracts, 2022)

Global Readiness of Language Technology for Healthcare: What Would It Take to Combat the Next Pandemic? - Ishani Mondal; Kabir Ahuja; Mohit Jain; Jacki O'Neill; Kalika Bali; Monojit Choudhury (COLING, 2022)

Language Patterns and Behaviour of the Peer Supporters in Multilingual Healthcare Conversational Forums. - Ishani Mondal; Kalika Bali; Mohit Jain; Monojit Choudhury; Jacki O'Neill; Millicent Ochieng; Kagonya Awori; Keshet Ronen (LREC, 2022)

Between a Rock and a Hard Place: Negotiating Dependencies and Precarity in the On-Demand Economy. - Srihari Hulikal Muralidhar; Claus Bossen; Jacki O'Neill (Comput. Support. Cooperative Work., 2022)

"It's only when somebody says a tool worked for them that I believe it will work for me": Socio-tecture as a lens for Digital Transformation. - Kagonya Awori; Melisa Achoko Allela; Stephanie Nyairo; Samuel C. Maina; Jacki O'Neill (Proc. ACM Hum. Comput. Interact., 2022)

Can Large Language Models Support Medical Facilitation Work? A Speculative Analysis. - Najeeb Gambo Abdulhamid; Millicent Ochieng; Kalika Bali; Elizabeth A. Ankrah; Naveena Karusala; Keshet Ronen; Jacki O'Neill (AfriCHI, 2023)

Afrocentric Collaborative Care: Supporting Context Specific Digital Health and Care. - Oritsetimeyin Arueyingho; Nicola J. Bidwell; Anicia Peters; Jacki O'Neill; Oussama Metatla; Amid Ayobi; Makuochi Samuel Nkwo; Damiete Onyema Lawrence; Rockefeller Zimba; Hadiza Ismaila; Hilda Owii; Abiola Saka (CSCW Companion, 2023)

Towards Measuring and Modeling "Culture" in LLMs: A Survey. - Muhammad Farid Adilazuarda; Sagnik Mukherjee; Pradhyumna Lavania; Siddhant Singh; Alham Fikri Aji; Jacki O'Neill; Ashutosh Modi; Monojit Choudhury (EMNLP, 2024)

Towards Measuring and Modeling "Culture" in LLMs: A Survey. - Muhammad Farid Adilazuarda; Sagnik Mukherjee; Pradhyumna Lavania; Siddhant Singh; Ashutosh Dwivedi; Alham Fikri Aji; Jacki O'Neill; Ashutosh Modi; Monojit Choudhury (CoRR, 2024)

Beyond Metrics: Evaluating LLMs' Effectiveness in Culturally Nuanced, Low-Resource Real-World Scenarios. - Millicent Ochieng; Varun Gumma; Sunayana Sitaram; Jindong Wang 001; Vishrav Chaudhary; Keshet Ronen; Kalika Bali; Jacki O'Neill (CoRR, 2024)

AI and the Future of Work in Africa White Paper. - Jacki O'Neill; Vukosi Marivate; Barbara Glover; Winnie Karanu; Girmaw Abebe Tadesse; Akua Gyekye; Anne Makena; Wesley Rosslyn-Smith; Matthew Grollnek; Charity Wayua; Rehema Baguma; Angel Maduke; et al. (CoRR, 2024)

Social by Nature: How Socio-tecture Shapes the Work of SMBs and Considerations for Reimagining Collaborative Human-AI Systems. - Elizabeth A. Ankrah; Kagonya Awori; Stephanie Nyairo; Mercy Muchai; Millicent Ochieng; Mark Kariuki; Gillian R. Hayes; Jacki O'Neill (CHI, 2025)

What Makes a Good Workplace? Tasks, Trust, Time-Off and Differences. - Christian P. Janssen; Samuele Murtinu; Anna L. Cox; Jacki O'Neill (CHIWORK (Adjunct), 2025)

Dukawalla: Voice Interfaces for Small Businesses in Africa. - Elizabeth A. Ankrah; Stephanie Nyairo; Mercy Muchai; Kagonya Awori; Millicent Ochieng; Mark Kariuki; Jacki O'Neill (CoRR, 2025)