Anthropomorphism of AI-based Intelligent Customer Service, and Its Affective and Behavioral Consequences. - Yu-Ting Chang-Chien; Jacob Chun Cheng; Jack Shih-Chieh Hsu; Yi Wen Yeh (HICSS, 2022)

What Signals Should You Send in Social Commerce? The Roles of Community Quality and Brand Awareness. - Kuang-Ting Cheng; Jacob Chun Cheng; Yu-Ting Chang-Chien; Jack Shih-Chieh Hsu; Shu-I Chen (PACIS, 2022)

Exploring the Impact of Signals in E-Mentoring Platforms. - Jacob Chun Cheng; Jack Shih-Chieh Hsu; Pin-Chen Lai (AMCIS, 2024)

Drivers of podcast usage other than use & gratification: A task-technology fit perspective. - Jacob Chun Cheng; Jack Shih-Chieh Hsu; Hong-Jyun Shen; Cheng-Lin Chen (Electron. Commer. Res. Appl., 2025)