User-centred design and evaluation of support management system. - Rahat Iqbal; Nazaraf Shah; Anne E. James; Jacob Duursma (CSCWD, 2009)

ARREST: From work practices to redesign for usability. - Rahat Iqbal; Nazaraf Shah; Anne E. James; Jacob Duursma (Expert Syst. Appl., 2011)