Leveraging the Crowd: How 48, 000 Users Helped Improve Lync Performance. - Robert Musson; Jacqueline Richards; Danyel Fisher; Christian Bird; Brian Bussone; Sandipan Ganguly (IEEE Softw., 2013)

A Practical Approach to Hard Disk Failure Prediction in Cloud Platforms: Big Data Model for Failure Management in Datacenters. - Sandipan Ganguly; Ashish Consul; Ali Khan; Brian Bussone; Jacqueline Richards; Alejandro Miguel (BigDataService, 2016)