Using Process Mining with Pre- and Post-intervention Analysis to Improve Digital Service Delivery: A Governmental Case Study. - Jacques Trottier; William Van Woensel; Xiaoyang Wang; Kavya Mallur; Najah Mary El-Gharib; Daniel Amyot (ICPM Workshops, 2024)

Using Process Mining to Improve Digital Service Delivery. - Jacques Trottier; William Van Woensel; Xiaoyang Wang; Kavya Mallur; Najah Mary El-Gharib; Daniel Amyot (CoRR, 2024)