Leveraging Customer Knowledge and IT Resources to Enhance Service Expertise and Service Quality. - Sujeong Choi; Jaejon Kim; Min Qu (PACIS, 2014)

The Flipside of Ubiquitous Connectivity by Smartphone-based Social Networking Service (SNS): Social Presence and Privacy Concern. - Sujeong Choi; Jaejon Kim; Min Qu (PACIS, 2015)