NYNEX MAX: A Telephone Trouble Screening Expert. - Henry Rabinowitz; Jack Flamholz; Erica J. Wolin; James Euchner (IAAI, 1991)

Usability from the CIO's perspective. - James Euchner; Todd Thompson; Keith McGarr; Ron Blitstein; Jim Roche (CHI Extended Abstracts, 2006)