Personalization or Codification? A Marketing Perspective to Optimize Knowledge Reuse Efficiency. - Kah-Hin Chai; James F. Nebus (IEEE Trans. Engineering Management, 2012)

Balancing codification and personalization for knowledge reuse: a Markov decision process approach. - Hongmei Liu; Kah-Hin Chai; James F. Nebus (J. Knowl. Manag., 2013)