Statistical approach to lab management or how to add finesse to managing labs (poster). - John H. Wilson; James Lackey (SIGUCCS, 1999)

Why informal information technology management models do not work. - James Lackey; Steve Brown (SIGUCCS, 2002)

Evaluating client satisfaction: a quantitative approach. - James Lackey; Lori Christy (SIGUCCS, 2002)