The Impact of Conversational Navigational Guides on the Learning, Use, and Perceptions of Users of a Web Site. - Arthur C. Graesser; G. Tanner Jackson; Matthew Ventura; James Mueller; Xiangen Hu; Natalie K. Person (AMKM, 2003)

Mobile technology, compensatory aids, and usability evaluations. - Vicki Haberman; Michael Jones; James Mueller; Stavros Garzonis; Eamonn O'Neill (IEEE Pervasive Comput., 2005)