Customer relationship management and the impact of e-coupons on B2C retail markets. - Alan D. Smith; James R. Shock; Robert G. Beaves (Int. J. Bus. Inf. Syst., 2019)

Online Auction Market of Preannounced Product: A Study of New XBOX 360 Console. - Yanbin Tu; James R. Shock; Joe Z. Shangguan (Int. J. Online Mark., 2019)