Poster: skewness variance approximation for dynamic rate MultiServer queues with abandonment. - William A. Massey; Jamol Pender (SIGMETRICS Perform. Evaluation Rev., 2011)

Gaussian skewness approximation for dynamic rate multi-server queues with abandonment. - William A. Massey; Jamol Pender (Queueing Syst. Theory Appl., 2013)

Approximations for the Moments of Nonstationary and State Dependent Birth-Death Queues. - Stefan Engblom; Jamol Pender (CoRR, 2014)

A Poisson-Charlier approximation for nonstationary queues. - Jamol Pender (Oper. Res. Lett., 2014)

Gram Charlier Expansion for Time Varying Multiserver Queues with Abandonment. - Jamol Pender (SIAM J. Appl. Math., 2014)

The truncated normal distribution: Applications to queues with impatient customers. - Jamol Pender (Oper. Res. Lett., 2015)

A Law of Large Numbers for M/M/c/Delayoff-Setup Queues with Nonstationary Arrivals. - Jamol Pender; Tuan Phung-Duc (ASMTA, 2016)

Risk measures and their application to staffing nonstationary service systems. - Jamol Pender (Eur. J. Oper. Res., 2016)

Comparisons of ticket and standard queues. - Otis B. Jennings; Jamol Pender (Queueing Syst. Theory Appl., 2016)

An analysis of nonstationary coupled queues. - Jamol Pender (Telecommun. Syst., 2016)

Using simulation to study the impact of racial demographics on blood transfusion allocation policies. - Marie Kahara; Jamol Pender (WSC, 2017)

Queues with Choice via Delay Differential Equations. - Jamol Pender; Richard H. Rand; Elizabeth Wesson (Int. J. Bifurc. Chaos, 2017)

Sampling the Functional Kolmogorov Forward Equations for Nonstationary Queueing Networks. - Jamol Pender (INFORMS J. Comput., 2017)

Approximations for the Queue Length Distributions of Time-Varying Many-Server Queues. - Jamol Pender; Young Myoung Ko (INFORMS J. Comput., 2017)

Diffusion limits for the (MAPt/Pht/∞)N queueing network. - Young Myoung Ko; Jamol Pender (Oper. Res. Lett., 2017)

The Impact of Queue Length Rounding and delayed App Information on Disney World Queues. - Samantha Nirenberg; Andrew Daw; Jamol Pender (WSC, 2018)

Dynamic rate Erlang-A queues. - William A. Massey; Jamol Pender (Queueing Syst. Theory Appl., 2018)

Using Simulation to Study the Last to Enter Service Delay Announcement in Multiserver Queues with Abandonment. - Aditya Shah; Anders Wikum; Jamol Pender (WSC, 2019)

Beyond Safety Drivers: Staffing a Teleoperations System for Autonomous Vehicles. - Andrew Daw; Robert C. Hampshire; Jamol Pender (CoRR, 2019)

Analyzing the Spotify Top 200 Through a Point Process Lens. - Michelangelo Harris; Brian Liu; Cean Park; Ravi Ramireddy; Gloria Ren; Max Ren; Shangdi Yu; Andrew Daw; Jamol Pender (CoRR, 2019)

On the distributions of infinite server queues with batch arrivals. - Andrew Daw; Jamol Pender (Queueing Syst. Theory Appl., 2019)

Nonlinear Dynamics in Queueing Theory: Determining the Size of Oscillations in Queues with Delay. - Sophia Novitzky; Jamol Pender; Richard H. Rand; Elizabeth Wesson (SIAM J. Appl. Dyn. Syst., 2019)

Learning Lindley's Recursion. - Sergio Palomo; Jamol Pender (WSC, 2020)

The Co-Production of Service: Modeling Service Times in Contact Centers Using Hawkes Processes. - Andrew Daw; Antonio Castellanos; Galit B. Yom-Tov; Jamol Pender; Leor Gruendlinger (CoRR, 2020)

Flattening the Curve: Insights From Queueing Theory. - Sergio Palomo; Jamol Pender; William A. Massey; Robert C. Hampshire (CoRR, 2020)

A Stochastic Analysis of Queues with Customer Choice and Delayed Information. - Jamol Pender; Richard H. Rand; Elizabeth Wesson (Math. Oper. Res., 2020)

Limiting the oscillations in queues with delayed information through a novel type of delay announcement. - Sophia Novitzky; Jamol Pender; Richard H. Rand; Elizabeth Wesson (Queueing Syst. Theory Appl., 2020)

Ride Along: Using Simulation To Staff The Ithaca Police Department. - Christopher Archer; Matthew Ziron; Jamol Pender (WSC, 2021)

Learning the Tandem Network Lindley Recursion. - Sergio Palomo; Jamol Pender (WSC, 2021)

Measuring the Overlap with Other Customers in the Single Server Queue. - Sergio Palomo; Jamol Pender (WSC, 2021)

Combining Simulation and Machine Learning for Response Time Prediction for the Shortest Remaining Processing Time Discipline. - Jamol Pender; Sukriti Sudhakar; Eva Zhang (WSC, 2021)

Uniting Simulation and Machine Learning For Response Time Prediction In Processor Sharing Queues. - Jamol Pender; Elena Zhang (WSC, 2021)

Overlap Times in the Infinite Server Queue. - Jamol Pender; Sergio Palomo (CoRR, 2021)

Breaking the Symmetry in Queues with Delayed Information. - Philip Doldo; Jamol Pender; Richard H. Rand (Int. J. Bifurc. Chaos, 2021)

Queues with Updating Information: Finding the Amplitude of Oscillations. - Philip Doldo; Jamol Pender (Int. J. Bifurc. Chaos, 2022)

Multidelay Differential Equations: A Taylor Expansion Approach. - Philip Doldo; Jamol Pender (Int. J. Bifurc. Chaos, 2022)

Queues with Delayed Information: Analyzing the Impact of the Choice Model Function. - Philip Doldo; Jamol Pender (Int. J. Bifurc. Chaos, 2022)

k-Nearest Neighbor Queues with Delayed Information. - Jamol Pender (Int. J. Bifurc. Chaos, 2022)

Queues with Delayed Information: A Dynamical Systems Perspective. - Faouzi Lakrad; Jamol Pender; Richard H. Rand (SIAM J. Appl. Dyn. Syst., 2022)

Using Simulation to Study The Impact of Covid-19 Policies on The Availability of Childcare. - Adam Cahall; Jasmine Eng; Jane Gao; Ben Hilbert; Jamol Pender (WSC, 2023)

Simulating Justice: Simulation of Stochastic Models for Community Bail Funds. - Sophia Gunluk; Yidan Zhang; Jamol Pender (WSC, 2023)

A transient symmetry analysis for the M/M/1/k queue. - William A. Massey; Emmanuel Ekwedike; Robert C. Hampshire; Jamol Pender (Queueing Syst. Theory Appl., 2023)

Physician Staffing in Telemedicine: A Simulation-Based Approach for a Network of CVS Minute Clinics. - Shuwen Lu; Mark E. Lewis; Jamol Pender (WSC, 2024)

Establishing Convergence of Infinite-Server Queues with Batch Arrivals to Shot-Noise Processes. - Andrew Daw; Brian H. Fralix; Jamol Pender (Oper. Res., 2025)

The Co-Production of Service: Modeling Services in Contact Centers Using Hawkes Processes. - Andrew Daw; Antonio Castellanos; Galit B. Yom-Tov; Jamol Pender; Leor Gruendlinger (Manag. Sci., 2025)

Overlap times in the G/G/1 queue via Laplace transforms. - Onno J. Boxma; Jamol Pender (Queueing Syst. Theory Appl., 2025)