E-business complaint management: perceptions and perspectives of online credibility. - Jan Breitsohl; Marwan Khammash; Gareth Griffiths 001 (J. Enterp. Inf. Manag., 2010)

Bullying in Online Brand Communities-Exploring Consumers' Intentions to Intervene. - Jan Breitsohl; Nadia H. Jiménez; Phil Megicks; Ioannis G. Krasonikolakis; Stratos Ramoglou; Ulf Aagerup; Catherine Happer (SocInfo, 2022)

Outcomes of Cyber-Victimization and Bystander Reactions in Online Brand Communities. - Nuttakon Ounvorawong; Jan Breitsohl; Ben Lowe; Des Laffey (Int. J. Electron. Commer., 2022)

Managing trolling in online communities: an organizational perspective. - Denitsa Dineva; Jan Breitsohl (Internet Res., 2022)

Investigating consumers' motives for consumer brand-cyberbullying on social media. - Jan Breitsohl; Nadia H. Jiménez; Holger Roschk (Inf. Soc., 2022)

Utilising Twitter Metadata for Hate Classification. - Oliver Warke; Joemon M. Jose; Jan Breitsohl (ECIR (2), 2023)

Capturing the Spectrum of Social Media Conflict: A Novel Multi-objective Classification Model. - Oliver Warke; Joemon M. Jose; Jan Breitsohl; Jie Wang 072 (ICTIR, 2024)

PromptAug: Fine-grained Conflict Classification Using Data Augmentation. - Oliver Warke; Joemon M. Jose; Faegheh Hasibi; Jan Breitsohl (CoRR, 2025)