Model Based IT-Governance Compliance Analysis. - Jan-Helge Deutscher; Carsten Felden (FinanceCom, 2008)

Model Concept to Determine the Optimal Maturity of IT Service Management Processes. - Jan-Helge Deutscher; Carsten Felden (ACIS-ICIS, 2009)

Concept to Support a Cost Effective Implementation of Information Technology Service Management according to ISO 20000. - Jan-Helge Deutscher; Carsten Felden (AMCIS, 2010)

Proposal of an Artifact that Supports the IT-Governance Control Process. - Jan-Helge Deutscher; Carsten Felden (ECIS, 2010)

Prozessentwicklungskarte - kosteneffektive Umsetzung des IT-Servicemanagements nach ISO 20000. - Jan-Helge Deutscher; Wolfram Häußler (HMD Prax. Wirtsch., 2011)