Use of Social Media by U.S. Public Sector Emergency Managers: Barriers and Wish Lists. - Starr Roxanne Hiltz; Jane A. Kushma; Linda Plotnick (ISCRAM, 2014)

Red Tape: Attitudes and Issues Related to Use of Social Media by U.S. County-Level Emergency Managers. - Linda Plotnick; Starr Roxanne Hiltz; Jane A. Kushma; Andrea H. Tapia (ISCRAM, 2015)