Improving Online Access for People with Disabilities. - Susan Keller; Janet Owens; Craig Parker (ECIS, 2000)

Towards Universal Accessibility: Including Users with a Disability in the Design Process. - Susan Keller; Richard Braithwaite; Janet Owens; Kaye Smith (ACIS, 2001)

Enhancing email text production for users with motor impairments. - Susan Keller; Janet Owens (ACIS, 2001)