Sensemaking and Communication Roles in Social Media Crisis Communication. - Stefan Stieglitz; Milad Mirbabaie; Lara Schwenner; Julian Marx; Janina Lehr; Felix Brünker (Wirtschaftsinformatik, 2017)

The Effectiveness of Social Influence Tactics when Used by a Virtual Agent. - Gale M. Lucas; Janina Lehr; Nicole C. Krämer; Jonathan Gratch (IVA, 2019)