Multi-Skill Call Center as a Grading from "Old" Telephony. - Manfred Schneps-Schneppe; Janis Sedols (NEW2AN, 2009)

On Erlang B-formula and ERT method extension. - Manfred Schneps-Schneppe; Janis Sedols (ICUMT, 2010)

Call Admission Control in Single and Two-Tier Cellular Networks. - Manfred Schneps-Schneppe; Janis Sedols (NEW2AN, 2010)

Teletraffic problems in the contact center industry. - Manfred Schneps-Schneppe; Janis Sedols (Autom. Control. Comput. Sci., 2010)

A comparison of strategies for call admission control in mobile networks. - Manfred Schneps-Schneppe; Janis Sedols (Autom. Control. Comput. Sci., 2010)

Application of Erlang's formula for non-Poisson flows. - Manfred Schneps-Schneppe; Janis Sedols (Autom. Control. Comput. Sci., 2011)