Service Quality and Customer Loyalty: The Mediating Role of Customer Satisfaction among Professionals. - Albert Chong Yan Vun; Amran Harun; Jaratin Lily; Charlie Albert Lasuin (Int. J. Online Mark., 2013)

Benefits of Facebook fan/brand page marketing and its influence on relationship commitment among Generation Y: Empirical evidence from Malaysia. - Nor Azim Ahmad Radzi; Amran Harun; T. Ramayah 001; Abdul Wahid Mohd Kassim; Jaratin Lily (Telematics Informatics, 2018)