Lines vs. no lines: do lines connecting related information improve performance on ambulance dispatch tasks? - Jared Hayes; Samuel Moyle; Antoni B. Moore; B. L. William Wong (CHINZ, 2003)

Ambulance Dispatch Complexity and Dispatcher Decision Strategies: Implications for Interface Design. - Jared Hayes; Antoni B. Moore; George L. Benwell; B. L. William Wong (APCHI, 2004)

Information layering to de-clutter displays for emergency ambulance dispatch. - Jared Hayes; Antoni B. Moore; B. L. William Wong (ECCE, 2006)