An Examination of the Effects of Information and Communication Technology on Customer Relationship Management and Customer Lock-In. - Jashen Chen; Russell K. H. Ching (AMCIS, 2004)

An Exploratory Study of the Effects of CRM Practices on CRM Effectiveness and Business Performance. - Jashen Chen; Russell K. H. Ching; Eldon Y. Li; Yiling Liao (ICEB, 2004)

An Empirical Study of the Relationship of IT Intensity and Organizational Absorptive Capacity on CRM Performance. - Jashen Chen; Russell K. H. Ching (J. Glob. Inf. Manag., 2004)

An extended study of the K-means algorithm for data clustering and its applications. - Jashen Chen; Russell K. H. Ching; Yi-Shen Lin (J. Oper. Res. Soc., 2004)

An Examination of the Effects of CRM Practices on CRM Effectiveness and Business Performance. - Jashen Chen; Russell K. H. Ching (AMCIS, 2005)

A framework for investigating the impact of IT capability and organisational capability on firm performance in the late industrialising context. - Eldon Y. Li; Jashen Chen; Yuan-Ho Huang (Int. J. Technol. Manag., 2006)

The Effects of Mobile Customer Relationship Management on Customer Loyalty: Brand Image Does Matter. - Jashen Chen; Russell K. H. Ching (HICSS, 2007)

The effects of Information and Communication Technology on Customer Relationship Management and customer lock-in. - Jashen Chen; Russell K. H. Ching (Int. J. Electron. Bus., 2007)

Virtual Experiential Marketing on Online Customer Intentions and Loyalty. - Jashen Chen; Russell K. H. Ching; Margaret Meiling Luo; Chu-Chi Liu (HICSS, 2008)

Information synergy as the catalyst between information technology capability and innovativeness: empirical evidence from the financial service sector. - Yuan-Ho Huang; Eldon Y. Li; Jashen Chen (Inf. Res., 2009)

The effect of information technology adoption and design customisation on the success of new product development. - Jashen Chen; Eldon Y. Li (Int. J. Electron. Bus., 2010)

Web-based information service adoption: A comparison of the motivational model and the uses and gratifications theory. - Margaret Meiling Luo; Sophea Chea; Jashen Chen (Decis. Support Syst., 2011)

Affects And Post-Adoption Behaviors Of Blog Users. - Margaret Meiling Luo; Sophea Chea; Jashen Chen; Shih-Chieh Chen (PACIS, 2012)

Narrative online advertising: identification and its effects on attitude toward a product. - Russell K. H. Ching; Pingsheng Tong; Jashen Chen; Hung-Yen Chen (Internet Res., 2013)

Mobile Service Co-innovation and Service Performance: A Cross Industry Study. - Jashen Chen; Yi-Chun Chen; Margaret Meiling Luo (PACIS, 2015)