Using the collective intelligence of sports fans to improve professional football league customer service. - Charles V. Trappey; Peter Smith; Shelby Trappey; Lynn W. L. Chen; Jasmine T. C. Tung (CSCWD, 2014)

Computer Supported ontology-based patent analysis considering business processes and strategic patent portfolio management. - Amy J. C. Trappey; Jasmine T. C. Tung; Charles V. Trappey; Tong-Mei Wang; Mark Y. L. Tang (CSCWD, 2015)