Enhancing the Classroom Learning Experience with Web Lectures. - Jason Day; Jim Foley 001; Remco Groeneweg; Charles van der Mast (ICCE, 2005)

Understanding triggers for clarification requests in community-based software help forums. - Nathaniel Hudson; Parmit K. Chilana; Xiaoyu Guo; Jason Day; Edmund Liu (VL/HCC, 2015)