A Performance Profile Methodology for Implementing Assistance and Instruction in Computer-Based Tasks. - Jay Elkerton; Robert C. Williges (Int. J. Man Mach. Stud., 1985)

A Framework for Designing Intelligent Human-Computer Dialogues. - Jay Elkerton (HCI (2), 1987)

Online help systems: design and implementation issues (panel). - Greg Kearsley; Robert L. Campbell; Jay Elkerton; Wallace Judd; Janet H. Walker (CHI, 1988)

Development and evaluation of direct manipulation lists (poster session). - D. Beck; Jay Elkerton (ACM SIGCHI Bull., 1989)

Designing minimal documentation using a GOMS model: a usability evaluation of an engineering approach. - Richard Gong; Jay Elkerton (CHI, 1990)

An evaluation of animated demonstrations of learning computer-based tasks. - Susan Palmiter; Jay Elkerton (CHI, 1991)

Animated Demonstrations vs Written Instructions for Learning Procedural Tasks: A Preliminary Investigation. - Susan Palmiter; Jay Elkerton; Patricia Baggett (Int. J. Man Mach. Stud., 1991)

Animated Demonstrations for Learning Procedural Computer-Based Tasks. - Susan Palmiter; Jay Elkerton (Hum. Comput. Interact., 1993)